Uradna podporaOfficial support
Za tehnične težave, vprašanja o nastavitvah ali predstavitev izdelka se obrnite neposredno na podporo TableGoo.
For technical issues, configuration questions or a product demonstration, contact TableGoo support directly.
V sporočilo vključite ime lokala, zaslon ali vlogo in kratek opis težave. Ne pošiljajte PIN-ov, QR ključev ali drugih skrivnosti.
Include the venue name, affected screen or role, and a short issue description. Do not send PINs, QR keys or other secrets.
Za nujno operativno pomoč jasno navedite, da gre za TableGoo, in povejte, kateri del sistema je prizadet.
For urgent operational help, state that the request concerns TableGoo and identify the affected part of the system.
Če se meni ne odpre, preverite internetno povezavo, znova skenirajte originalno QR kodo na mizi in odprite povezavo v posodobljenem brskalniku. Če koda spada drugi mizi ali lokalu, težavo prijavite osebju.
If the menu does not open, check the internet connection, scan the original table QR code again and open the link in an up-to-date browser. If the code points to the wrong table or venue, tell the venue staff.
Pri težavah navedite vlogo (bar, kuhinja, natakar ali administracija), napravo, približen čas in dejanje, ki ni uspelo. PIN-a ne vključujte v prijavo.
When reporting a problem, include the role (bar, kitchen, waiter or administration), the device, approximate time and the action that failed. Never include a PIN.
Preverite, ali sta tablica in tiskalnik v pričakovanem omrežju ter ali je tiskalnik vklopljen in dosegljiv. Za podporo navedite model tiskalnika in sporočilo o napaki, ne pa omrežnih gesel.
Check that the tablet and printer are on the expected network and that the printer is powered on and reachable. For support, provide the printer model and error message, but never network passwords.